The mortgage industry is subject to certain regulations regarding automatically logging out idle users. Even if seated at your computer using another Web page (such as Google) in the same browser in which you have Nestablish open does constitutes being idle in Nestablish since Nestablish cannot see other pages open in your browser. Each time you interact with Nestablish (i.e. clicking to follow a link to another Nestablish page, save a loan, or update a lead), your activity timer is reset, allowing your session to extend beyond the timeout period. 

This timeout is in place for security purposes to prevent unauthorized access to a Nestablish account and follows best practices for the length of time to determine whether a user is idle. We understand that many of our users feel frustration at being timed out, but this timeout is in place to protect you, as well as your clients and partners.